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Issue date: 2/21/08
News & Features

Dining reacts to student concerns over wait time

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Citing the removal of half price burger night, Furhman stated that the program's purpose was to introduce Nolan's to students living off-campus, while enticing all students to remain at Nolan's as a place to socialize. But the majority of patrons wished to take their burgers "to-go," rendering this goal ineffective.

"The University's hope is that Nolan's will become more to our students than just a place to eat. It was designed as a comfortable gathering spot where students or any member of the University community can meet, relax and spend time," Furhman said.

The turnout at events like "Jazz at Nolan's" and the opportunity to watch popular TV shows such as House varies according to the night.

However, with the closing of the HUT due to the Gilman renovations at the end of this academic year, Aramark has responded with the introduction of "quiet hours" on Monday to Thursday from 1:00 p.m. through 1:00 a.m.

The Fresh Food Café recently underwent menu changes; due to the attention that Aramark does give to what students post on the comment board. A cited example was the fact that the bread station was modified from whole loaves to sliced bread as a result of the negative comments on the board.

Take-out dining options at the Fresh Food Café were removed as a late-night option; however take-out is available for all three meals.

In response to student comments about patron crowding, the Fresh Food Café is trying to open more registers when there is the accumulation of a line, as well as experimenting with the placement of certain food stations to help reduce congestion in the food area. All food stations should be open for the entire duration of the Fresh Food Café's dinner hours.

At all campus dining facilities, there is a constant search for new products, recipes or ideas, particularly for the vegan and vegetarian options. Currently at the Fresh Food Café, Aramark is testing new vegetable proteins this semester, and after evaluating their success, Aramark plans to expand these options to other places.

The Charles Street Market has had its check-out lines significantly reduced, which can be attributed to a heightened awareness of when lines are starting to form.

"We have really been working towards having our employees jump to the register when they see a line.

The problem is people working at the register can't go find more help because then they would have to leave their post," Skornik said at Monday's meeting.

The Charles Street Market also now has a working DVD rental machine and the option of rotisserie chicken will once again be part of the pre-prepared food items.



- Additional reporting done by Laura Dingle
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